We're here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We're here to make sure you can get the help you need.

Providing care during emergencies

Eligibility verification

If the internet is down, you can verify your Molina patients’ eligibility by calling the Provider Services line and using the IVR phone system. Or you can speak to a representative at (855) 322-4077.

Medication support

If your Molina patient has lost their prescription due to recent the recent natural disaster, emergency prescriptions are covered.

Nurse Advice Line:

For 24 hours/7 days a week medical advice, call (888) 275-8750 (TTY/TDD: 711).

For CVS Specialty Pharmacy assistance:

Please contact the CVS Prescription Service Help Desk number at (800) 337-5022.

Transportation assistance

For help with your patients’ transportation, please contact Transportation Member Services today at (888) 898-7969 (Medicaid) or (855) 735-5604 (HIDE-SNP).

Disaster assistance programs and community resources 

Red Cross

Contact the Red Cross at 800-RED-CROSS or Redcross.org/local/Michigan.html to locate resources near your patients.

Michigan United Way 211: 211 or MI211.org for shelter and human service resources.

Stay safe. Feel supported.

We're here for you every step of the way. Don't hesitate to reach out!

If there is anything you need, please contact our Provider Services team at (855) 322-4077. You can also contact your Provider Services representative