NOTICE OF NONDISCRIMINATION
Molina Healthcare of New Mexico complies with applicable Federal civil rights laws that relate to healthcare programs and does not discriminate based on race, color, national origin, disability, age, sex, religion, or marital status.
To help you effectively talk with us, Molina Healthcare of New Mexico provides services free of charge:
- Aids and services to people with disabilities such as:
- Skilled sign language interpreters
- Written material in other formats (large print, audio, accessible electronic formats, Braille)
2. Language services to people who speak another language or have limited English skills such as:
- Skilled interpreters
- Written material translated in your language
- Material that is simply written in plain language
If you need these services, contact Molina Healthcare of New Mexico Member Services at (844) 862-4543 or TTY: 711.
If you think that Molina has discriminated based on race, color, national origin, disability, age, sex, religion, or marital status, you can file a grievance. You can file a grievance in person, by mail, fax, email, online, or phone. If you need help writing your grievance, we will help you. Contact our Civil Rights Coordinator at 1-866-606-3889, TTY/TDD: 711 or submit your grievance to:
Civil Rights Coordinator
200 Oceangate
Long Beach, CA 90802
Fax: 1-833-598-3002
Email: civil.rights@molinahealthcare.com
Website: https://molinahealthcare.Alertline.com
You can also file a civil rights complaint (grievance) with the U.S. Department of Health and Human Services, Office for Civil Rights, online through the Office for Civil Rights Complaint Portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TTY/TDD: 800-537-7697