Non-emergency medical transportation
![man in wheelchair getting into vehicle](/-/media/Molina/PublicWebsite/Images/members/az/en-us/mem/member-journey/AZ_Transportation-Services.jpg?h=231&w=347&la=en&hash=A5183B8658B13D48F5F1FCDB5DDFA30B)
Do you need a ride to a medical appointment?
Molina partners with MTM/Veyo to provide you with non-emergency medical transportation services.
Please call Veyo three business days before your appointment and have the following information ready:
- Your AHCCCS ID number
- Your appointment date and time
- Your medical provider’s name and address
- Your pick-up address
- The type of vehicle you need (standard/ambulatory, wheelchair, stretcher)
- Are additional passengers traveling with you? One additional passenger is permitted.
To book your ride, call MTM/Veyo at (833) 474-5060 Monday - Friday from 8 a.m. - 6 p.m.
If you have questions, call Molina Member Services at (800) 424-5981 (TTY: 711).
See the list of covered transportation services before booking your ride.
Please note:
- Be ready 30 minutes before your scheduled pickup time.
- Urgent trips will be handled the same day and are subject to a 1-hour service window from the time of your reservation.
- Urgent trips include:
- Discharges
- Dialysis
- Urgent care
- Cancer treatment
- Pre/post-surgery
- Surgery
- Wound care
- Same-day mental health
- Member Services will call in to request these trips
- Same-day pain management visits when your provider confirms you cannot wait to be seen within the normal 72-hour reservation notice
- Same-day doctor visits when you are sick and your physician confirms you cannot wait to be seen within the normal 72-hour reservation notice
- Members under 18 years of age must be accompanied by an adult at least 21 years or older.
- You must provide all necessary child-safety/booster seats and durable medical equipment (wheelchairs, scooters, canes, etc.).
- Reservations can be made for trips occurring in the current or following month
- For a return ride when you are not sure how long your appointment will last:
- Call MTM/Veyo at (833) 474-5060.
- MTM/Veyo has up to 60 minutes from the time of your call to pick you up.
- Urgent trips include: