Behavioral Health

Resources for a Mental Health or Substance Use Disorder Crisis:

For a life-threatening emergency, such as a suicide attempt, risk of a suicide attempt, or a possible drug overdose call 988, call 911, or go to the nearest emergency care facility.

988 Crisis Line: If you or a loved one is experiencing a mental health or suicidal crisis, you can call, text or chat 988 to talk to a trained crisis counselor. The 988 line is confidential, free and available 24/7/365. Learn more at 988lifeline.org

Molina will cover a member’s emergency behavioral health services provided by an emergency behavioral health provider, without prior authorization, regardless of the providers in-network status. Emergency behavioral health services include mobile crisis response teams, crisis stabilization units, withdrawal management, behavioral health triage facilities, and evaluation and treatment facilities.

Non-emergency behavioral health services and finding a provider:

Molina covers preventive and routine outpatient and inpatient behavioral health treatment services with licensed mental health and substance use disorder specialists. For details on what is covered, please refer to the “Agreement and Combined Evidence of Coverage and Disclosure Form” for your plan here.

Your health care contacts:

Find a participating behavioral health specialist:

Visit the Find a Doctor page, enter your ZIP code, and search for behavioral health provider by type, including Psychiatry, Autism/Applied Behavioral Analysis (ABA), Substance Use Disorder, Psychology, Social Worker, Counseling, Mental Health Clinic/Center

For help finding a provider, you can contact your PCP. You can also call Member Services or the 24/7 Nurse Advice Line.

Virtual Office Visits

For routine or preventive office visits by telehealth, use Teladoc any time 24/7 to visit with a licensed behavioral health doctor without having to leave home.

After-Hours Access

For after-hours care, non-emergency physician services are available 24/7 by Teladoc. Registered nurses are available at the 24-hour Nurse Advise Line.

Prescription Drugs

Molina covers behavioral health prescription drugs listed on the Molina Formulary when ordered by providers and filled through a pharmacy in the Molina pharmacy network.

Questions

If you have questions about how to obtain behavioral health services or you are having difficulty obtaining services, call Member Services or the 24-hour Nurse Advice Line. For questions about your coverage, call Member Services.

Care access standards and getting help finding care 

Molina does not require members to have a referral when seeking behavioral health services. Some provider systems may require a referral for an appointment. Services must be made available within 10 business days of making a request for an appointment with a behavioral health provider. If you are unable to schedule an appointment within these timeframes, please call Molina Member Services. For more detail on accessing care, visit the Guide to Getting Quality Healthcare.

Other non-emergency behavioral health resources: 

AL-Anon & ALA-Teen: 888-4AL-ANON (888-425-2666)

• Support for people whose loved ones have alcohol and drug-related problems.

  Substance Abuse and Mental Health National Health Line: (800) 662-HELP (4357).

• Free and confidential, non-emergency assistance for people dealing with substance use disorders or mental health challenges.