Member Rights

• Get information about the health plan, its services, its providers, and members' rights and responsibilities.
• To make recommendations regarding the members' rights and responsibilities policies.
• Get care by all staff, doctors and nurses who work for the Plan in a polite manner.
• To be treated with respect with recognition of your dignity and right to privacy.
• Take part with your doctors in decision making about your health care.
• Talk about your treatment options regardless of cost or coverage.
• Get facts on all health services and how to locate and use them.
• Get a fair and timely reply to requests for service.
• All covered services listed in the Member Handbook.
• Voice complaints or appeals about the health plan and the care received.
• Expect that your health information is kept private by Molina and by all doctors and health care workers to the extent of state and federal laws.
• Ask how your doctor is paid.

Member Responsibilities

• Provide the plan and it's providers with the necessary information needed to care for you.
• Know, understand, and follow the terms and conditions of the health plan.
• Seek out information in order to make use of the services.
• Begin and continue a patient-physician relationship.
• Learn about your medical condition and its importance to your health care.
• Take part in decision-making about your health care.
• Follow the plans and instructions for care that you have agreed upon with your provider.
• Call and make appointments with your provider.